Experience Design
Increasing trust and efficiency through simple and transformative experiences
Using a human-centered design approach, we collaborate with stakeholders and users to co-create experiences that meet user needs. Ensuring ideas are validated early through prototyping, iteration, and user feedback, reducing risk and accelerating time-to-market.
Selected Capabilities
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Conduct research
Gain user insights through In-depth interviews, focus groups, diary studies, surveys, generative and usability research
Craft seamless, efficient services
Use service design to optimize interactions, processes, and experiences
Actionable User insights
Synthesizing data collected through voice of the customer programs, and research
Prototyping
Validate ideas, reduce risks, gather user feedback
Benefits of Our Approach
Risk Mitigation & Alignment
Minimize risks, validate assumptions, and ensure solutions align with user needs and business goals.
Data-Driven Optimization
Gather real-world insights to refine solutions, optimize performance, and enhance user experiences.
Innovation & Efficiency
Foster innovation, adaptability, and efficiency, reducing costly errors and accelerating time to market.
Strategic Growth
Stay competitive by responding to changing demands, and drive sustainable growth through informed, evidence-based decision-making.
More Than Consultants,
True Partners
Agilious’ unwillingness to let us deviate from correct practice into bad habits is what set them apart from all other coaches we have had… we immediately saw improvements in our effectiveness
Agilious brings decision makers together to understand levels-of-effort estimates and tradeoffs of competing features; helping stakeholders to remain focused on the top priorities for the system and understanding when benefits will be realized.
The team implemented a DevSecOps pipeline that automated tasks across a complex development environment at FDA, allowing the benefits of new features to be realized much sooner
Agilious was mindful of costs and strived to control costs while maintaining the quality performance on the project. Overall, Agilious and their team met or exceeded all the expectations of our (NIDDK) customer stakeholders.
Does not tolerate incompetence or substandard work.
As Agilious coaches us to conduct Value Stream Mapping as part of the SAFe implementation, not only are we eliminating rework and unnecessary steps, we are also pivoting away from doing some work altogether. Thank you for the leadership and the collaboration.
Insights
Enhancing Operating Model Efficiency and User Experience Using Service Design
March 03, 2025
